At Premium Store (joomla-wordpress.com), we strive to make our customers satisfied with the product they’ve purchased from us. If you're having trouble with a premium product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Support Team to report your defective product and our team will assist you as soon as possible. For a damaged product, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve opened a support ticket on our Support Ticket System but you didn't get any response in 48h (business days only).
- And/or product main description was fully misleading.
- then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- You have changed your mind about an item/subscription.
- You bought an item or subscribed by mistake.
- The product(s) was bought by your employee or inmate using your payment method which he/she had legal access to.
- You refused to provide our support staff with access to your website to investigate our product you are having issue with.
- It has expired more than 15 days after purchase and you even didn't add at least one ticket on Support Ticket System with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
- Renewals or upgrades will not be eligible for refund.
Premium Store offers a full or partial refund within 15 business days starting from the moment when the member makes the payment. In this case Premium Store has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you get a refund, or open a PayPal case you cannot use the downloaded premium products any more, or access your account.
- If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to the all Premium Products and our Membership Plans. Please contact us if you need further information.
Also, go through our Terms & Conditions and FAQ for more details.